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Protecting Confidentiality While Increasing Business: Keeping Employees on a Need-to-Know Basis
August 2, 2012
Just as employees should be able to feel confident that their private information remains confidential, your customers and clients should be comfortable with the measures you take to ensure that their confidential business or personal information is kept private. Email and electronic documentation can make this issue more difficult, but businesses that take necessary steps to ensure that confidential information remains private will have an edge in gaining the trust of their clients.
Clients need to be continually assured that their personal or professional information will not be accessed by anyone who has not received their permission. One way to ease this common concern is to establish and promote a need-to-know policy for employees’ access to client information.
Clients and customers not only expect privacy and security when providing sensitive information to businesses, but in most professions, they are entitled to it by law. Consider instituting a strict confidentiality policy within your company and have employees sign a confidentiality agreement at hiring that will help you comply with these regulations and provide confidence to your customers. By maintaining strict confidentiality policies and restricting disclosure of confidential information to only those employees who have a business need to know it, you can ensure that your clients’ information remains safe.
By making confidentiality a priority in your business you not only will protect the business that you have, but you also may increase your business in the future. Once you make client privacy a strength of your business, be sure to tell it to the world.